FAQ
Frequently asked questions
Do I need to purchase additional software to use with Dobot?
All Dobot products come with ready-to-use software without needing additional software.
Will Dobot products work with Arduino?
Yes. All Dobot products are compatible with Arduino.
Are Dobot arms equipped with end-of-arm tools?
Educational-Grade Dobot Products
Magician Basic Plan is equipped with available tools as follows:
• 3D Printer
• Pen Holder
• Vacuum Suction Cup
• Gripper
Magician Advance Plan is equipped with available tools as follows:• 3D Printer
• Pen Holder
• Vacuum Suction Cup
• Gripper
• Laser
Industrial-Grade Dobot Products
Dobot’s products in industrial-grade models do not include end-of-arm tools for all models except
MG-400 (Magician Pro) is equipped with available tools as follows:
• Vacuum Suction Cup
• J4 Flange
For M1 Pro, you can purchase additional tools for the M1 Pro as follows.
• Air pump
• Vacuum suction Cup
• Gripper
As for other Dobot products such as CR3, CR5, CR10, CR16, SA3-400, and SA6-600, do not include end-of-arm tools.
Are DOBOT products durable?
Dobot’s products are divided into two main categories: for education and for the industry.
But it is found that many factories use Dobot Magician (educational-grade) products in industrial and production lines. Some have been in use for three years with total efficiency.
Does Techy provide training on how to use it?
We organize on-site training for all customers who buy Dobot products from us.
Does the company have spare parts ready to ship?
We have spare parts for all Dobot models, but only the Magician and M1 models are in stock.
As for other models, the company is in the process of supplying them ready in stock.
After an order is complete, how many days will the company be ready to deliver?
We can deliver the following Dobot products immediately after payment
• Magician Basic Plan
• Magician Advance Plan
• MG-400
As for other Dobot products, it will take approximately 15-45 days to deliver.
Do Dobot products have a warranty? How long?
All Dobot products come with a 1-year warranty.
If you experience any problems, you can send the products back to us or contact our service team to inspect them on-site.
Does Techy provide maintenance?
All Dobot products are designed and manufactured from high-quality materials with low maintenance requirements.
If you encounter problems, please consult our service team.
Original Product
100% Original product warranty by the vendor.
1 year Warranty
You have the right to return your orders within 1 year.
Nationwide Shipping
Your order will be shipped throughout Thailand.
100% Certification
Your payments are secure with our private security network.